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How to create an account
Having trouble registering?
Make sure your address is correct, or choose “Enter Address Manually” to update it.
Your password must be at least 8 characters, with 1 uppercase, 1 lowercase, 1 number, and 1 special character (!@#$%^&*), e.g., Welcome@123.
If you still need help,
We're available:
Remember to check your delivery address as physical course materials will be sent there. Please note that pick-up is not available.
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How to reset your password
If you're having problems resetting your password, please write to us at or contact us and we will be able to assist.
Our team is happy to help:
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Set up pending
Most courses are usually assigned immediately. If your course shows as 'Set up pending' , please allow 2-3 working days for activation, as some courses require this time.
If it has been 3 days or more and your course is still inaccessible, please write to us or contact us for further assistance.
Our team is available:
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Error accessing course
If you are encountering error messages or any other issues with the course, please write to us at please write to us or contact us for further assistance.
Please include a screenshot of the error to help us resolve it quickly.
Our team is available:
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Course not activated yet
Please make sure you’ve redeemed your voucher in your My Account.
If your course is still not activated after 3 working days, please write to us at or contact us on for further assistance.
Our team is available:
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Course validity
You will see the period of which your course is valid within your My Account, under the relevant course, once the course has been activated.
Should you wish to extend your course, you can do so easily within My Account, alternatively, please write to us or contact us for further assistance.
Lines are open:
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Ready to book exam(s)
If you are ready to take the official exam(s), please contact us at +44 (0) 20 3198 7706.
For questions about exam resits, results, or any other exam-related queries, please email [email protected] with a clear explanation of your query.
Our team is available:
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Book(s) not received
We aim to deliver your book(s) within 10 working days after you redeem your voucher.
If your book(s) have not arrived after this period, please write to us or contact us for further assistance.
Our team is available:
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Course supporting materials not received
If you haven’t received your course supporting materials, please write to us or contact us providing details of the issue.
Our team is available:
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When will I receive my Amazon.co.uk Gift Card
If your enrolment includes an Amazon.co.uk Gift Card, it will be issued automatically 14 days after your purchase.
If this period has passed and you haven’t received your gift card, email [email protected] with the details of the issue.
Our team is happy to help:
Back
General complaint
We value your feedback and are committed to improving our services. If you would like to raise a complaint, please email [email protected].
Alternatively, please use our Complaint Form.
Back
Feedback
We’d love to hear about your experience with e-Careers! If you’d like to leave positive feedback, please share it on our Trustpilot page here.
Got a Question?
Choose a category below and follow the guidance for quick, simple support.
- Sales Enquiry
- Register with us
- Course Access
- Voucher & Feedback
Back
Sales Enquiry
Choose a category below and follow the guidance for quick, simple support.
- Individual
- Business
Back
Course Access
- Set up pending
- Error accessing course
- Course not activated yet
- Course validity
- Ready to book exam(s)
- Book(s) not received
- Course supporting materials not received
Back
Gift Vouchers
- When will I receive my Amazon.co.uk Gift Card
- Feedback
- General complaint
Back
Individual
Have questions about our courses?
Our Course Consultants are happy to help:
Back
Business
Looking for commercial or government-funded training to upskill your workforce?
Our team is available:
Back
How to create an account
Having trouble registering?
Make sure your address is correct, or choose “Enter Address Manually” to update it.
Your password must be at least 8 characters, with 1 uppercase, 1 lowercase, 1 number, and 1 special character (!@#$%^&*), e.g., Welcome@123.
If you still need help,
We're available:
Remember to check your delivery address as physical course materials will be sent there. Please note that pick-up is not available.
Back
How to reset your password
If you're having problems resetting your password, please write to us at or contact us and we will be able to assist.
Our team is happy to help:
Back
Set up pending
Most courses are usually assigned immediately. If your course shows as 'Set up pending' , please allow 2-3 working days for activation, as some courses require this time.
If it has been 3 days or more and your course is still inaccessible, please write to us or contact us for further assistance.
Our team is available:
Back
Error accessing course
If you are encountering error messages or any other issues with the course, please write to us at please write to us or contact us for further assistance.
Please include a screenshot of the error to help us resolve it quickly.
Our team is available:
Back
Course not activated yet
Please make sure you’ve redeemed your voucher in your My Account.
If your course is still not activated after 3 working days, please write to us at or contact us on for further assistance.
Our team is available:
Back
Course validity
You will see the period of which your course is valid within your My Account, under the relevant course, once the course has been activated.
Should you wish to extend your course, you can do so easily within My Account, alternatively, please write to us or contact us for further assistance.
Lines are open:
Back
Ready to book exam(s)
If you are ready to take the official exam(s), please contact us at +44 (0) 20 3198 7706.
For questions about exam resits, results, or any other exam-related queries, please email [email protected] with a clear explanation of your query.
Our team is available:
Back
Book(s) not received
We aim to deliver your book(s) within 10 working days after you redeem your voucher.
If your book(s) have not arrived after this period, please write to us or contact us for further assistance.
Our team is available:
Back
Course supporting materials not received
If you haven’t received your course supporting materials, please write to us or contact us providing details of the issue.
Our team is available:
Back
When will I receive my Amazon.co.uk Gift Card
If your enrolment includes an Amazon.co.uk Gift Card, it will be issued automatically 14 days after your purchase.
If this period has passed and you haven’t received your gift card, email [email protected] with the details of the issue.
Our team is happy to help:
Back
General complaint
We value your feedback and are committed to improving our services. If you would like to raise a complaint, please email [email protected].
Alternatively, please use our Complaint Form.
Back
Feedback
We’d love to hear about your experience with e-Careers! If you’d like to leave positive feedback, please share it on our Trustpilot page here.
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