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Key features
- Delivery Method: Online
- Exam: Included
- Course Access: 6 months
- Accredited by PeopleCert for AXELOS
- Study anytime, anywhere
- Join a community of over 630,000
About the Course
Course Details
Is the ITIL 4 Foundation course suitable for me?
There are no prerequisites for our ITIL 4 Foundation training course. Whether you are looking to work in IT Management, or Project Management with an IT focus, this course would be a great starting point.
The course is delivered via eLearning, making it a flexible way to learn, allowing students to study in their own time, 24/7.
This ITIL Foundation Certification course is also suitable for:
- IT professionals.
- IT Support Engineers.
- Executives & Directors of IT departments.
- Network Engineers.
- Current IT professionals looking to transition into service management.
- ITIL qualification holders, wanting a knowledge refresh.
How will the ITIL 4 Foundation Course Benefit me?
You will learn the fundamental ITIL 4 principles and gain the knowledge required to pass your exam.
You will also benefit from:
- Complete ITIL 4 Foundation online course materials.
- The ITIL 4 examination fee is included in the cost.
- Official, most updated syllabus from AXELOS, ensuring your knowledge and qualification is up-to-date and relevant.
What jobs can I apply for after my ITIL 4 Foundation course?
On completion of your ITIL 4 training, you can confidently apply for jobs as a :
- Network Operations Engineer - £41k
- IT Service Desk Manager – £43k
- IT Project Manager – £55k
(Source: Payscale)
Why choose to study the ITIL 4 Foundation Course with e-Careers?
We have developed an expert team over the last 10 years since our inception. In that time, we have trained over 630,000 delegates globally, which has helped offer the highest quality training, and we have earned a 5-star rating on Trustpilot, from over 10,000 students.
By refining our processes, partner relationships, and course materials, we can offer high-quality training solutions for our delegates.
In addition you will also benefit from:
- Exam Pass Guarantee*.
- Our virtual classroom course will allow you to fast-track your learning.
- Learn from expert trainers with vast experience in this field.
- Enhance your career prospects.
- Interest-free payment options to spread the cost should you want to.
With more than 10 years experience in the education and training sector, we know how to provide outstanding training solutions.
ITIL 4 Foundation Course Syllabus
This online ITIL 4 Foundation course has been developed by trained industry professionals, knowledgeable on the latest ITIL 4 syllabus.
Learning Outcome
- Understand the key concepts of service management.
- Understand how the ITIL guiding principles can help an organisation adopt and adapt service management.
- Understand the four dimensions of service management.
- Understand the purpose and components of the ITIL service value system.
- Understand the activities of the service value chain, and how they interconnect.
- Know the purpose and key terms of 15 ITIL practices.
- Understand 7 ITIL practices.
ITIL 4 Foundation Course Exam Details
IMPORTANT : You will need to ensure your device is compatible for you to take your exams. Please check and follow the official guidelines here.
Exam format - Multiple-choice.
Duration - 60.
Number of questions - 40.
Pass mark - 26 (65%).
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Why choose ITIL 4 Foundation?
The ITIL foundation level is the entry point into the ITIL pathway. It gives you a clear understanding of the widely recognised framework used across industries. ITIL 4 makes it easier to adapt service management across teams, tools, and evolving ways of delivering services. It helps you support IT services that deliver measurable business value. ITIL certification can lead to increased earning potential and serves as a prerequisite for advanced roles like IT Service Manager.
What is the difference between ITIL V3 and ITIL 4?
ITIL 4 is the latest version of the ITIL framework, released in February 2019. The course includes a comprehensive overview of the ITIL 4 service value system and its components. It reflects modern ways of working and integrates ideas from Agile, Lean, and DevOps. The ITIL 4 Foundation certification is a valuable credential demonstrating your commitment to professional development. Meanwhile, ITIL V3 focused more on lifecycle stages, while ITIL 4 focuses on value creation and continual improvement.
How long does the ITIL 4 Foundation certificate last?
The ITIL Foundation qualification must be renewed every three years. You can renew by retaking the exam or through recognised professional development routes. Renewal ensures your knowledge remains current and up to date.
Can I take the exam without the training?
There are no prerequisites for the foundation exam, and you can book the exam separately. However, structured online training helps you gain a thorough understanding of the syllabus. Since there are no prerequisites associated with the ITIL 4 Foundation online training course, completing the course improves your confidence and preparation.
Is the exam included in the price?
Yes, the course includes an official exam voucher for the ITIL Foundation Exam. There are no hidden fees for exam entry. You receive everything you need within your online training course package.
What comes after ITIL 4 Foundation?
After completing the ITIL certification at the foundation level, you can progress to advanced and professional modules. Typical job roles with an ITIL 4 qualification include IT Project Manager, Service Delivery Manager, and IT Service Desk Manager. These include pathways such as Managing Professional and Strategic Leader. The foundation level supports further development toward higher certifications, including the path toward existing knowledge, ITIL Master Level.
Why enrol with e-Careers' ITIL 4 Foundation online course?
e-Careers has trained over 630,000 delegates globally and has a 5-star rating on Trustpilot. Our ITIL 4 Foundation online course provides flexible access, official materials, and structured exam preparation. You gain a respected qualification with a provider known for quality and support. Our modern online courses feature interactive, multimedia-rich content, which can be more engaging than traditional lectures.
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